Welcome to Kilimani Hair. These Terms of Service (“Terms”) govern your access to and use of our website https://kilimanihair.africa/, operated by Kilimani Hair, and the purchase of any products offered through the Site.

By accessing our Site or purchasing from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Use of Our Website

You may use our Site for lawful purposes only. You agree not to:

  • Violate any applicable laws or regulations.
  • Interfere with the website’s operation or security.
  • Use automated means to access or scrape the Site content.

2. Product Information & Orders

We strive to ensure that all product descriptions, prices, and images are accurate. However, we do not guarantee that all content is error-free.

By placing an order, you confirm that:

  • You are at least 18 years old or have legal parental consent.
  • All information provided is accurate and complete.
  • You understand that human hair products may vary slightly in color, length, or texture due to the natural sourcing process.

We reserve the right to:

  • Refuse or cancel any order at our sole discretion.
  • Limit the quantities purchased per person or household.

3. Pricing & Payments

All prices are listed in [insert currency] and include applicable taxes unless stated otherwise.
We accept secure payment methods including mobile money (e.g., M-Pesa), credit/debit cards, and other methods as listed at checkout.

4. Shipping & Delivery

  • We ship both locally and internationally.
  • Estimated delivery times are provided at checkout but are not guaranteed.
  • Kilimani Hair is not liable for delays caused by shipping carriers or customs clearance.

5. Returns & Refunds

Due to the hygienic nature of hair products, we only accept returns on unopened and unused items within 7 days of delivery.

To be eligible for a return:

  • Item must be in its original packaging and condition.
  • You must contact us first to receive return instructions.

We do not accept returns on:

  • Worn, altered, or washed hair.
  • Custom-made or clearance items.

Refunds are processed within 7–10 business days after receipt and inspection of returned items.

6. Intellectual Property

All content on this Site, including images, text, logos, and product descriptions, is the property of Kilimani Hair or its content providers. Unauthorized use or reproduction is strictly prohibited.

7. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Site, you consent to our data practices as outlined.

8. Limitation of Liability

To the maximum extent permitted by law, Kilimani Hair shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services.

9. Changes to These Terms

We may update these Terms from time to time. The most current version will be posted on our Site with the effective date. Continued use of the Site after changes constitutes your acceptance of the new Terms.

10. Contact Us

If you have any questions about these Terms, please contact us at:
📧 Email: [support@kilimanihair.africa
📞 Phone: +254 717 928606